GENERAL CONTRACTING CONDITIONS
This website belongs to VIVENCIAS SBNF SL (hereinafter VÍVELUS), with registered address at Edifici CINC, C/ Güell 58, 17001, Girona, Spain, holder of tax ID code B-55215818 and registered in the Girona Mercantile Register in Volume 2995, Page 215, Sheet 57225, 1st entry.
VIVENCIAS SBNF SL is registered as a Travel Agent in the Tourism Register of Catalonia as number GC 004788.
Customer Care Centre
Mondays to Saturdays from 8:30 to 19:30
+34 663 331 835
You may book any of our services in the following ways:
1. By calling our Customer Care Centre on the following number +34 663 331 835
2. By entering www.vivelus.com to make the booking online.
During the booking process, VÍVELUS will request personal data, such as your name, surname and telephone number. Your credit card data will be introduced in the Banc Sabadell payment gateway meaning that VÍVELUS does not receive any information regarding the payment data and this information is securely encrypted.
After booking the services, you will receive confirmation via email (Voucher) which you must present —either printed out or on your mobile phone, depending on what is indicated in the conditions of service— on your arrival at the establishment or service you have booked.
The service booked may only be enjoyed by the person(s) identified on the booking form and may not be transferred to any other person(s).
Voucher: The voucher will reflect all the necessary information regarding your booking: the services booked, the exact address and the service provider's phone number.
VÍVELUS recommends you to arrive at the meeting point for the services 15 minutes before the time booked.
MODIFICATION AND CANCELLATION POLICY
You may modify or cancel your booking at any time by contacting us at email@example.com, indicating the name of the person who made the booking and the booking reference.
Each accommodation or activity service has its own modification and/or cancellation policy that is specified in the service information and on the voucher received. When you accept the conditions for contracting the service, you are consenting to and accepting the costs applicable to any modifications and cancellations to the service contracted.
If the booking has not been modified or cancelled in advance, and you do not turn up at the accommodation or the address of the activity on the date indicated, the amount paid will not be returned.
All rights are reserved on the content of this website, including but not limited to those of exploitation.
This website is governed by Spanish laws and is protected by national and international legislation on intellectual property.
All the industrial and intellectual property rights on this website are legally reserved and access to them or their use by users may not be considered, in any way, as granting any kind of licence for use or right on any asset held or owned by VÍVELUS or its legitimate authors.
The reproduction, copying, distribution, transformation, making available to the public and any other activity that may be done with the information contained on this website, as well as its design, selection and the way in which the materials included in it are presented, whatsoever their purpose and whatsoever means used for this, are expressly forbidden without the express authorisation of VÍVELUS or their legitimate author, and in the case of non-compliance by users, VÍVELUS reserves the right to take any action that is necessary.
Users of the website must abstain from eliminating, altering, evading or manipulating any protection device or security system that is or may be installed on the website.
Right to information: VÍVELUS has a policy based on the nondisclosure of data provided by users for the purposes envisaged in Spanish Organic Law 15/1999, of 13 December, on Personal Data Protection. VÍVELUS informs users of the existence of a computerised file of personal data, created by VÍVELUS, and registered with the Data Protection Agency and under its responsibility, for the purpose of carrying out the maintenance and handling of the relationship with those who have requested information, users who have filled in electronic forms on this website or have sent an email.
Purpose: The data provided to VÍVELUS are used for the purpose of managing your application, providing you with the information and/or services you request and being able to offer you new products and services. For the necessary providing of the service contracted, the user accepts that VÍVELUS may communicate their personal data to the provider of the services that the user has booked.
User consent: Sending data by filling in electronic forms on the website or via email messages implies the consent of the sender to their inclusion in the above-mentioned file. The data shall not be ceded to third parties.
The user guarantees that the personal data provided to VÍVELUS are correct and is responsible for informing the company about any modification to them. Under no circumstances shall VÍVELUS take on any liability due to the incorrect transmission or noncommunication of any such variations. Unless the fields expressly indicate otherwise, the providing of personal data required will be of a voluntary nature, and the refusal to provide such information shall not imply a drop in the quality or quantity of the services that you request. Not filling in the compulsory fields or supplying incorrect data will make it impossible for VÍVELUS to provide the services selected, handle your application or send you the information required.
The user also agrees that their personal data may be included in the files of the companies that are part of VÍVELUS. This data may be ceded to the companies in the same business group as VÍVELUS for compliance with the same purposes for which they were compiled, guaranteeing that they shall not be ceded under any circumstances to third companies outside this group.
Right to access, rectify, cancel and oppose: The owner of the data shall have the right to request and obtain information about their personal data included in the VÍVELUS file and may carry out the right to rectify, cancel and oppose this data under the legally envisaged terms, by writing to VIVENCIAS SBNF SL, EDIFICIO CINC, C/ Güell no. 58 (17001), Girona, Spain or by sending an email to: firstname.lastname@example.org
Security: VÍVELUS maintains the data protection security levels and measures established by Spanish Royal Decree 1720/2007, of 21 December, in keeping with the nature of the data provided, in order to prevent access to them by unauthorised third parties.
Identification data in keeping with Spanish law 34/2002, of 11 July, on Information Society Services and E-Commerce.
Access to this page is free of charge for users and viewing it does not require any previous subscription or registration.
VÍVELUS shall not accept any liability for damages related to the access and use of this information or for any damages that the use of this website could cause to the user or any third party. To this end, VÍVELUS does not guarantee the absence of viruses or any other harmful feature that could provoke or cause harm and/or losses of any kind. Therefore, users of this web page do so at their own risk and entering the website means that the user agrees to use it in a way that is in keeping with current regulations at all times.